Delivery
We deliver bedding, duvets and pillows to the UK mainland with our couriers, DPD and Evri. Orders of £80 and over get free next working day delivery. Under £80, choose standard delivery (2–3 working days, £3.99) or next working day (£6.99).
| UK mainland service | £80 and over | Under £80 |
|---|---|---|
| Next working day (DPD or Evri) | Free | £6.99 |
| Standard, 2–3 working days (DPD or Evri) | Free (sent next working day) | £3.99 |
| Saturday (DPD or Evri) | £9.99 | £9.99 |
Order cut-off
- Order before 1pm, Monday to Thursday, for delivery the next working day.
- Orders placed after 1pm on Thursday, or on Friday, arrive on Monday.
- Saturday delivery with DPD or Evri: order before 1pm, Monday to Thursday.
- You’ll get tracking details from DPD or Evri once your order is on its way.
Outside the UK mainland
- Deliveries to addresses outside the UK mainland may take longer and may have an extra charge, depending on the postcode.
Paying
- Pay by card, Apple Pay, Google Pay, PayPal or Shop Pay, or spread the cost with Klarna: 3 interest-free payments. 18+, T&Cs apply. Credit subject to status.
Returns, refunds and our 12-month quality guarantee are explained in Returns & our quality promise.
Returns & our quality promise
We want you to love what you bring home. If your Fold & Feel order isn’t quite right, you can request a return within 60 days of delivery, subject to the conditions below.
Our extended returns policy gives you time to decide. It is not a sleep trial. Please keep the packaging and avoid sleeping in or washing the products until you’ve decided to keep them.
Returning an unwanted item
For our voluntary 60-day returns policy, products must be:
- Unused, unwashed and unaltered.
- Clean and free from stains, odours, pet hair or damage.
- Complete with any included accessories and labels.
- Returned in their original packaging.
You may carefully open ordinary packaging to inspect the colour, fabric and finish. For duvets and pillows, please check the filling, firmness and dimensions before use: our extended returns policy doesn’t cover products that have been slept in.
How to arrange a return
- Use our Returns Portal or contact us with your order number and the items you wish to return.
- We’ll provide the return address and instructions.
- Send the items back within 14 days of notifying us.
Please follow the return instructions rather than sending your parcel to the address on its delivery label, and keep your proof of postage until your refund is complete.
The full details
Return postage
For a change-of-mind return, you are responsible for return postage. We recommend a tracked service.
If your item is faulty, damaged on arrival or incorrect, we will arrange a return at our expense where a return is required.
Refunds
Refunds are issued to the original payment method. We aim to process eligible refunds within 5 working days of receiving your return, and no later than the applicable legal deadline.
For statutory online cancellations, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever comes first. Any refund due will be made within 14 days of that point.
We’ll email you when your refund has been issued. Your payment provider may take additional time to display it in your account.
Delivery charges on returns
When you return your entire order, we refund the original standard delivery charge. If you chose a premium service, such as next working day or Saturday delivery, we refund the standard delivery equivalent rather than the additional upgrade cost.
For a partial change-of-mind return, the original delivery charge is normally retained. We do not retrospectively charge delivery because your remaining order falls below the free-delivery threshold.
Sets and bundles
For a change-of-mind return of a bedding set, please return all the pieces included in that set.
If only one piece is faulty, contact us first. We’ll explain the appropriate solution without asking you to return unaffected pieces unnecessarily.
For promotional bundles made up of separately priced products, any partial refund reflects the discounted amount paid for the returned items.
Exchanges
If you would prefer another colour, size or fabric, return the eligible item for a refund and place a new order. This helps you secure your preferred replacement while stock is available.
Faulty, damaged or incorrect items
Please contact us promptly with your order number and a description of the issue. Photographs can help us resolve it more quickly, although we may need to inspect the product.
We will provide the remedy you are entitled to, which may include a refund, repair or replacement. Original packaging is not required for a faulty-item claim.
Our 12-month quality guarantee
Our guarantee covers manufacturing defects that arise within 12 months of delivery under normal domestic use and where the product’s care instructions have been followed. These may include:
- Faulty stitching
- Defective closures
- Fabric manufacturing flaws
The guarantee does not cover normal wear, accidental damage, misuse or damage caused by incorrect washing or drying. These exclusions do not affect any statutory remedy to which you are entitled.
Contact us with your order details so we can assess the issue and arrange an appropriate solution.
Sale items and personalised products
Sale items qualify for the same returns policy as full-price items.
Products genuinely made to your specifications or personalised for you are excluded from change-of-mind returns, unless we state otherwise. Your rights concerning faults or incorrect descriptions remain unaffected.
Orders placed before our rebrand
If you purchased under the GreenSecrets name, please include your original order number when contacting us. The terms offered when you placed your order continue to apply, alongside your statutory rights.
Your statutory rights
For most online purchases, you may cancel without giving a reason within 14 days after delivery, then have a further 14 days to return the goods. You may inspect products as you would in a shop. Where legally permitted, a refund may be reduced to reflect loss of value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.
Any applicable cancellation exception will be explained before purchase. Opening ordinary bedding packaging does not automatically remove your cancellation rights. Our extended returns policy and quality guarantee are additional benefits. They do not replace or limit your statutory rights.
Fold & Feel is a trading name of GreenSecrets Bedding Ltd.
Size guide
Fold & Feel · All measurements in centimetres
DUVET COVERS & SHEETS
Swipe sideways to see all measurements
| BED SIZE | DUVET COVER | FLAT SHEET | FITTED SHEET |
|---|---|---|---|
| Single | |||
| Double | |||
| King | |||
| Super King |
PILLOWCASES
| PILLOWCASE | SIZE |
|---|---|
| Standard |
Measurements are width × length. All fitted sheets have a 36 cm pocket depth.
Care Guide
Cotton Sateen & Percale
Wash at 30°C on a gentle cycle with a mild liquid detergent. Do not bleach; avoid fabric softener. Line dry, or tumble dry on low. Iron embroidery on the reverse.Washed Cotton
Wash at 30–40°C with a mild liquid detergent. Do not bleach; avoid fabric softener. Tumble dry on low and remove promptly. No ironing needed.TENCEL™ Lyocell
Wash at 30°C on a gentle cycle. Avoid fabric softener and bleach. Line dry, or tumble dry on low. Cool iron if needed.Brushed Microfibre
Machine wash at 40°C. Do not bleach. Tumble dry on low. Little or no ironing needed.Down Alternative duvets & pillows
Please follow the washing, drying and cleaning instructions on your product’s care label.Feather & Down duvets & pillows
Please follow the washing, drying and cleaning instructions on your product’s care label.Always follow the care label on your product.
Frequently asked questions
A little guidance to help you find your feel, choose with confidence and care for your bedding.
What makes Fold & Feel different?
Beautiful bedding starts with how it feels. We bring together thoughtfully chosen fabrics, considered finishes and colours that make your bedroom feel like your own.
Whether you love bedding that is crisp, silky or softly relaxed, our collections help you find your feel.
Fold in. Feel it. Made for beautiful nights.
Which fabric is right for me?
Start with the feel you enjoy most, then explore our fabric guide on the Find Your Feel page.
What is the difference between cotton percale and cotton sateen?
Both are cotton fabrics, woven differently.
Percale has a crisp feel and a matte finish. Sateen feels smoother, with a subtle sheen.
Do all sets include pillowcases?
Yes. Every Duvet Set, Bedding Set and Full Bedding Set includes two pillowcases, in every size including Single.
What is the difference between the three sets?
Duvet Set: duvet cover + 2 pillowcases.
Bedding Set: duvet cover + fitted sheet + 2 pillowcases.
Full Bedding Set: duvet cover + fitted sheet + flat sheet + 2 pillowcases.
Are duvets and pillows included in the sets?
No. Duvet and pillow inserts are sold separately in Duvets & Pillows.
Can I buy pieces individually?
Yes. Every duvet cover, fitted sheet, flat sheet and pillowcase pair is sold on its own. Choose “Prefer individual pieces?” on any bedding page. Sets cost less than buying the same pieces separately.
Which size do I need?
See our size guide for duvet cover, duvet, fitted sheet and flat sheet measurements. Fitted sheets suit mattresses up to 30 cm deep.
How quickly will my order arrive?
We deliver next working day with DPD or Evri when you order before 1pm, Monday to Thursday. Delivery is free on UK mainland orders of £80 and over. Under £80, standard delivery (2–3 working days) is £3.99 and next working day is £6.99.
Can I return my order?
Yes. You can request a return within 60 days of delivery for unused, unwashed items in their original packaging. Our extended returns policy is not a sleep trial, so please don’t sleep in or wash items until you’ve decided to keep them.
What if my item is faulty, damaged or incorrect?
Contact us promptly with your order number and a description of the issue. We’ll arrange any return at our expense and provide the remedy you’re entitled to. Original packaging isn’t required.
Can I send an order as a gift?
Yes. In your basket, tick “Send as a gift” and add the recipient’s name, your name and a personal message. At checkout, enter their delivery address. We’ll send the receipt and tracking to you, and leave prices out of the parcel.
Do you offer gift packaging?
Every order arrives in our reusable Fold & Feel fabric bag. When you send an order as a gift, you can also add our white paper gift bag, free of charge.
Can a gift be returned?
Yes. Gift recipients can contact us with the order or gift reference, and we’ll help without needing the buyer’s billing details. Gift returns follow our main returns policy, and refunds go to the original payment method.
Contact Us
Email us at foldandfeeluk@gmail.com and we will get back to you as soon as we can.
GreenSecrets Bedding Ltd, trading as Fold & Feel · Registered office: 101 Lockhurst Lane, Coventry, West Midlands, CV6 5SF · Returns: 22 James Fullarton Way, Coventry, CV6 7LY